Diabetic foot checks. Orthotic reviews. Ingrown nail follow-ups. Most of your recall list should be coming back every 3–6 months — but they won't come unless you remind them. Every missed recall is a patient who deteriorates, a relationship that fades, and revenue that walks out the door.
380 active patients. Recall rate was 34%. Diabetic patients were not returning for recommended 3-monthly checks — a clinical risk and a significant revenue gap. Manual recall calls took a receptionist 2 full days per month.
Automated recall triggered by appointment type. Diabetic patients: SMS at 10 weeks with booking link, follow-up call at 12 weeks if not booked. Orthotic patients: 6-month wear assessment reminder. General patients: annual check-up reminder.
"I was watching diabetic patients come back with serious complications that 3-monthly checks would have prevented. The recall automation fixed the clinical problem and doubled my recall revenue."— Dr. Angela Sorensen, Podiatrist, Stride Podiatry
22% no-show rate costing the clinic $3,400/month. Manual reminder calls made the morning before — too late for patients to cancel and allow rebooking. Also missing after-hours enquiries when sports injuries happen.
AI receptionist sends automated reminders at 48 hours and 4 hours before. Patients can confirm, cancel, or reschedule with a single reply. Cancellations trigger instant waitlist notification. After hours: AI captures new injury enquiries and books the next urgent slot.
"Saturday sport means Sunday injuries. Those patients used to ring Monday, find we were full, and go to a competitor. Now they're booked Sunday night."— Marcus Webb, Director, FootFirst Clinic
What would a 71% recall rate mean for your revenue? Most practices see payback inside the first month.
Book a Free Call →Wanting to grow the NDIS and aged care referral pipeline but no systematic outreach to GPs, physios, and aged care facilities.
Online referral portal for GPs and care facilities: submit patient details, specify urgency, receive a booking confirmation within 2 hours. Monthly email to 180 referral partners with clinical education content. New referral partners invited via LinkedIn outreach.
"GPs want to refer to someone reliable who communicates back. The system makes us look like a well-run practice — because now we actually are."— Patricia Doyle, Practice Manager, Community Foot Health
Your recall list is revenue sitting idle. Let's turn it on — and fix your no-show rate, after-hours enquiries, and referral pipeline while we're at it. Most clinics are live in under two weeks.